FAQ
Frequently asked questions
Every question you have – answered.
How can I reserve a court or golf simulator?
All users can log into our PlayByPoint portal here or on the PlayByPoint app to
make reservations. There is a button titled “Book Now” that you can select and
choose your desired sport to make a reservation.
How can I sign up for pickleball open play or a pickleball event?
Similar to booking courts, users can log into our PlayByPoint portal here or on
the PlayByPoint app to sign up for open play or an event. There is a menu button
titled “Programs” that you can choose, and then find your desired open play
session, clinic, league, or event you’d like to register for.
What is your membership cancellation policy?
- There is no fee for cancellation of a membership.
- Monthly memberships: You can cancel your plan at any time prior to each billing cycle, and your membership will remain active until the end of that billing cycle. We will not offer refunds for the remaining part of the billing cycle after you cancel.
- Annual memberships: Please refer to the Terms and Conditions → Subscriptions → Customers Right to Cancel
What is the 2 hour daily limit for pickleball for members?
- Each member is entitled to 2 full hours of court reservation time each day subject to availability. You will be able to reserve courts 7 days in advance.
- If you and another member play on the same court reservation for two hours, you have each used your two hours of complimentary reserved court time.
- In the instance that there are courts still available when your reservation ends and you’d like to extend it, please come to the front desk and request additional time. We can extend a reservation one hour at a time, pending availability.
Can I pause my membership?
- We not generally accept membership holds.
- Please reach out to our team via info@pinpointindoor.com for extenuating circumstances to request a membership hold.
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